Store Policy

Effective Date: May 4, 2020

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This privacy policy (“Privacy Policy”) describes the privacy practices that RevivePulse Inc. (“RevivePulse” or “us” or “we”) follows when collecting and using information about you on our website (https://www.revivepulse.org), Therabody mobile applications, and any other channel or mobile feature that we operate (collectively, the “Services”). We ask that you please read this Privacy Policy before using the Services. It describes what information we gather from you and others who visit or use the Services, how we use that information, and what we do to protect it. When you access or use the Services, certain information, including your Personal Information, may be collected, transferred, processed, stored, and in certain circumstances, disclosed as described in this Privacy Policy.

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This Privacy Policy complies with applicable privacy laws in South Africa. Capitalized terms used but not defined in this Privacy Policy have the definitions provided in our Terms of Service, located at https://www.revivepulse.org/terms-and-conditions (“Terms of Service”). Provisions within the Terms of Service may affect this Privacy Policy with respect to your use of the Services, so please review the Terms of Service prior to using the Services.

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BY CREATING AN ACCOUNT ON OUR WEBSITE OR OTHERWISE PROVIDING US WITH YOURS OR OTHERS’ PERSONAL INFORMATION, YOU EXPRESSLY CONSENT TO THE INFORMATION HANDLING PRACTICES DESCRIBED IN THIS PRIVACY POLICY, AND YOU ACKNOWLEDGE AND CONFIRM THAT YOU HAVE PERMISSION TO PROVIDE US WITH ALL PERSONAL INFORMATION PROVIDED. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR OUR TERMS OF SERVICE, PLEASE DO NOT ACCESS, USE, OR REGISTER FOR AN ACCOUNT ON THE SERVICES.

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1. INFORMATION WE COLLECT

We collect data to provide the products and services you request on the Services, ease your navigation using the Services, communicate with you, and improve your experience using the Services. Some of this information is provided by you directly to us, such as when you create an account. Some of the information is collected through your interactions with the Services or third-party websites and applications. We collect such data using technologies like Cookies and other tracking technologies, error reports, and usage data collected when you interact with our Services. Some of the information is collected from your use of, and interactions with, us and others on social media, including but not limited to Facebook®, Instagram®, YouTube®, and LinkedIn® (collectively, “Social Media”).

The data we collect depends on the products, services, and features of the Services that you use and includes the following:

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1.1 PERSONAL INFORMATION

When you visit the Services without creating an account, you can browse without submitting Personal Information about yourself. In general, we collect Personal Information that you submit to us in the process of creating or editing your account and user profile on the Services or that you submit to us voluntarily through your use of the Services. Information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household is “Personal Information.”

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In particular, the Services have collected the following categories of Personal Information from users in the last twelve (12) months. We obtain these categories of Personal Information through various methods described in more detail below.

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Category of Personal Information:

Name, contact information, and other identifiers such as a real name, alias, address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Customer records such as other paper and electronic customer records containing personal information, such as name, signature, physical characteristics or description, address, telephone number.​

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Characteristics of protected classifications under California or federal law such as characteristics of protected classifications under California or federal law such as race, color, sex, age, religion, national origin, and disability.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Commercial information such as records of products or services purchased, obtained, or considered, or other purchasing or use histories or tendencies.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Biometric Information such as physiological or behavioral characteristics that can be used alone or in combination with each other to establish individual identity, including facial recognition (subject to applicable laws and where relevant to the Services we provide to you).

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Geolocation data such as precise geographic location information about a particular individual or device.​

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Audio, video, sensory and other electronic data: audio, electronic, visual, or similar information such as, CCTV footage, photographs, and call recordings.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Usage data such as internet or other electronic network activity information, including, but not limited to, browsing history, clickstream data, search history, and information regarding a resident’s interaction with an internet website, application, or advertisement.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Professional or employment-related information, such as current or past job history or performance evaluations.​

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Non-public education information, such as education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Profiles and Inferences such as inferences drawn from personal information to create a profile reflecting a resident’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, or aptitudes.

• Do we Collect? Yes

• Do we disclose for business purpose? Yes

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Personal Information does not include:

• Publicly available information from government records.

• De-identified or aggregated consumer information.

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Information excluded from the scope of applicable privacy laws in South Africa including, without limitation:

• Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the South African Protection of Personal Information Act (POPIA) or clinical trial data; and

• Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA), or the South African Financial Sector Regulation Act, and the Protection of Personal Information Act (POPIA).

• We may also collect Personal Information from third parties, such as Social Media, Payment Processors, product vendors, and other partners. Our collection of this information allows us, as the sole seller in South Africa, to provide you with our products and services, establish, maintain, and support your user account on the Services, and communicate with you in accordance with our Terms of Service.

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1.2 Automatically Collected Usage and Device Information

Similar to other websites, we, RevivePulse Inc, as the sole seller in South Africa, use tracking technologies to automatically collect certain technical information from your web browser, mobile, or other device when you visit our Services. This data may include, but is not limited to, your IP address, browser type and language, referring/exit pages and URLs, other browser history, platform type, number of clicks, landing pages, the pages you requested and viewed, the amount of time spent on particular pages, and the date and time of your visits. Our collection of this data, described in more detail below, allows us to provide more personalized high-quality services to you and to track usage of the Services.

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A. Cookies.

We automatically derive and collect certain data based on your interactions with us on the Services using cookies and similar technologies (collectively, "Cookies"). Our collection of data through Cookies includes information about your browser and Services usage patterns, which may include your IP address, browser type, browser language, referring/exit pages and URLs, pages viewed, links clicked, whether you opened an email, and information about the device you use to access the Services. Our collection of this information allows us to improve your user experience in various ways, such as personalizing our display of the Services to you, remembering whether or not you are signed in, and providing better technical support to you.

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Please note: If you restrict, disable, or block any or all Cookies from your web browser or mobile or other device, the Services may not operate properly, and you may not have access to certain services or parts of the Services. We shall not be liable for any interruption in, or inability to use, the Services or our services or degraded functioning thereof, where such are caused by your settings and choices regarding Cookies.

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B. Pixels (aka web beacons/web bugs/java script).

We may use Pixels to automatically record certain technical information about your interactions with us when you visit the Services or otherwise engage with us, to help deliver Cookies on our Services or count users who have visited the Services or used our services. We may also include web beacons in our promotional email messages or newsletters to determine whether you open or act on them for statistical purposes. "Pixels" are tiny graphics (about the size of a period at the end of a sentence) with unique identifiers used to track certain online actions, movements, and related information of Services users. Unlike Cookies, which are stored on a user's computer hard drive, Pixels are embedded invisibly on web pages or in HTML-based emails. The data we receive through Pixels allows us to effectively promote the Services to various populations of users and to optimize external advertisements about the Services that appear on third-party websites.

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1.3 Information from Other Sources

We, RevivePulse Inc, may obtain both personal and non-personal information about you from business partners, contractors, suppliers, and other third parties and add it to your account information or other information we have collected. We, and the third parties we engage, may combine information we collect from you over time and across the Services with information obtained from other sources. This helps us improve the information's overall accuracy and completeness and also helps us better tailor our interactions with you.

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1.4 Location Information

We, RevivePulse Inc, collect precise geolocation data from you or your device, as well as your address information, such as shipping and billing address when you set up your account and order our products. We also collect and use information about your general location (e.g., your state of residence) and can infer your approximate location based on your IP address to track our general Services usage or to tailor pertinent aspects of your user experience to the region where you are located.

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1.5 User Contributions

You, as a user of our Services, may also provide information to be published or displayed (hereinafter, "posted") on public areas of the Services or transmitted to other users of the Services or third parties, including third-party websites and services like Social Media that are integrated into or linked to the Services (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of other users of the Services or third parties with whom you may choose to share your User Contributions. Such third parties may have their own policies and terms that apply to your User Contributions, and we are not responsible for any third party's policies or terms. We cannot and do not guarantee that unauthorized persons will not view your User Contributions.

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1.6 Social Media

If you interact with us or our other users regarding RevivePulse Inc and its products and services on any Social Media: (a) the Personal Information that you submit through such Social Media can be read, collected, or used by us (depending on your Social Media privacy settings) as described in this Privacy Policy, and (b) where RevivePulse Inc responds to any interaction with you on Social Media, your account name/handle may be viewable by any and all members or users of RevivePulse Inc's Social Media accounts. We are not responsible for the Personal Information that you choose to submit or link on any Social Media. Social Media operates independently from RevivePulse Inc, and we are not responsible for Social Media interfaces or privacy or security practices. We encourage you to review the privacy policies and settings of any Social Media with which you interact to help you understand their privacy practices. If you have questions about the security and privacy settings of any Social Media that you use, please refer to the applicable privacy notices or policies.

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2. THIRD-PARTY ANALYTICS PROVIDERS:

To improve its services and better understand user behavior, RevivePulse Inc utilizes the services of trusted third-party analytics providers, such as Google Analytics and Facebook Pixel. These providers employ cookies and other tracking technologies to collect information about the usage of the services. The collected information includes demographic data, interest-level information, and user interactions. While this data is primarily used to analyze and enhance the services, it may also be shared with RevivePulse Inc and other website operators for marketing and advertising purposes.

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3. EXTERNAL LINKS:

The services provided by RevivePulse Inc may contain links to third-party websites and services, including social media platforms. It is important to note that RevivePulse Inc is not responsible for the content, features, or privacy practices of these external websites and services. Users are advised to review the privacy policies and terms of service of these third-party entities, as their data collection practices are governed by their own policies.

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4. HOW WE USE YOUR INFORMATION:

RevivePulse Inc values user privacy and utilizes the collected personal information for various purposes. This includes fulfilling user requests, personalizing and improving the services, providing support and communication, delivering relevant content and advertisements, ensuring the safety and security of the services, conducting research and product development, responding to legal requests, and evaluating organizational transitions. RevivePulse Inc may also use aggregated and anonymized data for statistical analysis, market research, and business planning purposes.

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4.1 Account-Related Emails:

When users create an account with RevivePulse Inc, their email addresses may be used to send important services-related notices, updates, news, and marketing messages. While users have the option to unsubscribe from marketing emails, it is important to note that they may still receive important service information related to their accounts.

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4.3 Advertising: In order to support the provision of free or low-cost services,

RevivePulse Inc partners with third-party service providers to serve advertisements and collect data for marketing purposes. These providers may collect personal information about users' visits to the services and their interactions with products and services, enabling them to deliver targeted and relevant advertisements. Advertisers may employ technologies such as cookies and pixels to collect and track this information.

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4.4 Non-Personally Identifiable Information:

RevivePulse Inc may utilize non-personally identifiable information, such as aggregated usage data and demographic information, for various purposes. These purposes include improving the services, conducting research, resolving disputes, ensuring security and compliance, and making informed business decisions.

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4.5 Payment Processors:

In the event that users make purchases or payments through the services, the transactions may be handled by trusted payment processors. These processors have their own privacy policies and security measures in place to protect user information during the payment process. RevivePulse Inc does not store or have access to users' complete payment card information.

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5. INFORMATION SHARING PRACTICES:

RevivePulse Inc respects user privacy and limits the sharing of personal information with third parties to specific circumstances. This includes disclosure for legitimate business purposes, legal requirements, organizational transitions, and a disclaimer regarding complete control over data disclosure.

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5.1 Disclosures for Business Purposes:

RevivePulse Inc may disclose personal information to trusted third parties for legitimate business purposes, such as service providers, consultants, and affiliates. These entities are required to maintain the confidentiality and security of the personal information and are prohibited from using it for any other purpose.

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5.2 Legal Requirements:

RevivePulse Inc may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend its rights and property, prevent fraud, enforce the terms of service, or respond to government requests.

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5.3 Organizational Transitions:

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In the event of a merger, acquisition, bankruptcy, or other organizational transition, RevivePulse Inc may transfer personal information as part of the transition process. Users will be notified via email or prominent notice on the services of any change in ownership or uses of personal information.

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5.4 Data Disclosure Disclaimer:

RevivePulse Inc acknowledges that no data transmission or storage can be guaranteed to be 100% secure. While the company strives to protect users' personal information, it cannot guarantee the security of any information transmitted to or from the services, and users do so at their own risk.

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6. YOUR CHOICE AND OPTIONS RELATING TO OUR COLLECTION

At RevivePulse Inc, we respect your privacy and provide you with choices and options regarding the collection and use of your personal information. We understand that you may have concerns and preferences, and we strive to accommodate them. Here are the options available to you:

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6.1 Choosing Not to Provide Personal Information

You have the choice to decline providing your personal information to us. While registering for an account is not required to access some of our online content, certain features or services may be limited if you choose not to provide certain information. For example, we may not be able to send you our newsletter if you do not provide your email address.

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When you decide to register, you can select a username that is not related to your actual name, allowing you to provide information that does not reasonably identify you to others. You can also choose not to provide any optional information in your account.

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6.2 Right to Access Specific Information and Data Portability

As a user, you have the right to request access to certain information about the collection and use of your personal information over the past twelve months. Once we receive and verify your request, we will disclose the following:

• The categories of personal information we have collected about you.

• The categories of sources from which we have collected your personal information.

• The business or commercial purpose for collecting or making available your personal information.

• The categories of third parties with whom we have shared your personal information.

• The specific pieces of personal information we have collected about you (data portability request).

• If we have disclosed your personal information for a business purpose, the purpose for which it was disclosed and the categories of recipients who obtained the information.

 

To exercise your right to access specific personal information and data portability, please fill out the provided form.

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6.3 Right to Delete Your Account and Personal Information

You have the right to request the deletion of your personal information that we have collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete your personal information from our records, as well as direct our service providers to do the same, unless an exception applies.

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Please note that we may deny your deletion request if retaining the information is necessary for purposes such as completing a transaction, protecting against malicious activity, complying with legal obligations, or conducting research in the public interest.

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To request the deletion of your personal information from our system, please contact our company by filling out and submitting the provided form.

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6.4 Right to Opt-Out

If you are a user from South Africa and would like to minimize the sharing of your information with third parties for marketing purposes, you can exercise your right to opt-out. Please fill out the provided form to submit your opt-out request.

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6.5 Exercising Your Rights

To ensure the security of your personal information, only you or a person registered with the appropriate authority may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

Please note that you may only make two requests for access or data portability within a twelve-month period. The verifiable consumer request must provide sufficient information for us to reasonably verify your identity or authority and adequately understand and respond to your request.

 

We cannot fulfill your request if we cannot verify your identity or authority or confirm that the requested information relates to you. The verifiable consumer request does not require you to create an account with us, and any personal information provided in the request will only be used for verification purposes.

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We will respond to verifiable requests from South African residents in accordance with applicable law. The information we disclose will cover the twelve-month period preceding the receipt of your verifiable consumer request. If applicable, our response will also explain any reasons for not complying with a request. For data portability requests, we will provide your personal information in a readily usable format that allows for transmission to another entity.

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We do not charge a fee to process or respond to verifiable consumer requests unless they are excessive, repetitive, or manifestly unfounded. In such cases, we will provide a cost estimate and explanation before proceeding with your request.

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6.6 Non-Discrimination

We will not discriminate against you for exercising any of your rights under South African privacy laws. We will not deny you goods or services, charge you different prices, provide a different level or quality of goods or services, or suggest that you may receive different treatment based on your exercise of privacy rights. However, we may offer certain financial incentives permitted by law, which will reasonably relate to the value of your personal information and require your prior opt-in consent.

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6.7 Online Tracking Choices

While most web browsers are initially set up to accept cookies, you have the option to reset your browser to refuse them or to indicate when a cookie is being sent. Please note that disabling cookies may impact the functionality of certain features or services that require sign-in.

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Some web browsers offer a "Do Not Track" (DNT) or similar feature that signals your preference for not having your online activity tracked. However, not all browsers offer this option, and many websites, including ours, do not currently respond to DNT signals.

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7. Accessing and Updating Your Personal Information

We encourage you to regularly access, review, and update your personal information. While we do not routinely review or update your information, we provide you with the opportunity to request a copy of your personal information, assistance in canceling your account, or deletion of your personal information. To make such requests, please fill out the provided form, and we will respond as soon as reasonably possible after verifying your authority.

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Your personal information deletion requests are subject to the guidelines outlined in Section 6 above, and we will delete your personal information within a reasonable time frame.

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At RevivePulse, we are committed to protecting your privacy and providing you with transparency and control over your personal information. If you have any questions or concerns regarding our privacy policy or the processing of your personal information, please don't hesitate to contact us.

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8 SAFETY AND INFORMATION SECURITY MEASURES

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8.1 Security

We use certain physical, managerial, and technical safeguards designed to preserve the security of your information that we maintain in connection with your use of the Services. For example, we encrypt all data with secure sockets layer (SSL) or similar technologies when we transmit your data. This, however, does not guarantee that your information may not be accessed, disclosed, altered, or destroyed by any breach of our physical, technical or managerial safeguards. You should take steps to protect against unauthorized access to your password, phone, computer, and other devices by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords, or for any activity on your account via unauthorized password activity. In the event that any of your Personal Information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and will notify you, as appropriate, in accordance with pertinent laws and regulations.

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8.2 Storage

We and our trusted third-party hosting providers store your personal information in secure operating environments, protected by physical and technical security measures, to prevent unauthorized access. While we take reasonable steps to protect your information, please note that no transmission over the internet can be guaranteed to be 100% secure.

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9.  NOTICE TO USERS IN SOUTH AFRICA

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RevivePulse Inc is a company based in South Africa, and our services are governed by South African law. If you are accessing or using our products or services from outside South Africa, please be aware that your information may be transferred to, stored, and processed in South Africa, where our servers may be located. By using our services, communicating with us via mail, email, telephone, or otherwise providing information to us, you consent to the transfer and processing of your information in South Africa.

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10. THE PROTECTION OF PERSONAL INFORMATION ACT ("POPIA")

If you are a resident of South Africa, you are entitled to certain rights under the Protection of Personal Information Act (POPIA). These rights are summarized below:

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10.1 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal information at any time.

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10.2 Right of Access to Your Personal Information

You have the right to request access to your personal information held by RevivePulse Inc. Upon receiving your request and verifying your identity, we will provide you with information about the categories of personal information we have collected, the sources from which we obtained it, the purposes for which we process it, and the recipients with whom we have shared it.

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10.3 Right to Request Correction of Inaccurate Information

If you believe that the personal information we hold about you is inaccurate, you have the right to request its correction. We will take reasonable steps to rectify any inaccuracies in a timely manner.

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10.4 Right to Request Erasure of Personal Information

You have the right to request the deletion or erasure of your personal information in certain circumstances. However, please note that we may not be able to fulfill your request if retaining the information is necessary for purposes such as complying with legal obligations or protecting our legitimate interests.

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10.5 Right to Data Portability

You have the right to request the transfer of your personal information from RevivePulse Inc to another organization, where technically feasible and lawful.

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10.6 Right to Request Restriction of Processing

You have the right to request the restriction of processing of your personal information in certain situations. If processing is restricted, we will only store your personal information and will not carry out any further processing unless you provide consent or certain exceptions apply.

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10.7 Right to Object to Processing

You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes. We will cease processing your personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.

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To exercise any of the above rights, please fill out the provided form, and we will respond to your request as soon as reasonably possible after verifying your identity. Please note that certain limitations and exceptions may apply under POPIA.

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11. CHANGES TO THIS PRIVACY POLICY

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We may update this Privacy Policy from time to time, and we encourage you to review it periodically. If there are any material changes to how we handle your personal information, we will provide notice in advance, such as by changing the effective date of the Privacy Policy or notifying you at your email address of record. Your continued use of our services following any changes to this Privacy Policy signifies your consent to the updated version to the fullest extent permitted by law.

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12. PRIVACY QUESTIONS AND CONTACT INFORMATION

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If you have any questions, comments, or concerns about this Privacy Policy, our privacy practices, or wish to exercise your rights under POPIA, please do not hesitate to contact us:

Email: privacy@revivepulse.org

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